What makes a phone the most effective business phone? Each and every phone provider and phone system is distinct from the rest; thus, the best one is the one that meets your needs most appropriately. Here are the factors you should make when selecting a phone for business.
Customer Support
In seeking a business phone service provider, it's better to pick one which has dependable customer support. Businesses can't afford any hiccups within their phone systems, especially if they expect a lot of calls in a day. If your business runs 24/7, then you definitely should get a phone system with 24/7 technical support, too. To check the reliability and efficiency of a provider's support team, call them different times in a day. Also, study actual customer reviews and listen in for word-of-mouth feedback.
Features
What features do you need to keep the business up and running? Usual needs are music on-hold, auto-attendant, call forwarding, call blocking, and voicemail. But there are businesses that would require toll free numbers and faxing services. You could subscribe to separate providers for these, but it's a smart idea to select a provider that has all of these services, so you save on your phone costs. Take note of your possible needs before subscribing to a business phone service provider.
Quantity of Users
How many users will your business phone have? If you have less than 5 users, then maybe you can do with one business telephone line or even free VoIP software which you can download online. If you have 5-40 users, then the key system is recommended. On this type of phone system, a central unit or KSU (key system unit) offers extra features that aren't normally found in an ordinary telephone. Business features include in-office extensions, hold buttons, paging, long distance restriction, music on-hold, and speakerphones. Multiple buttons and "lights" indicate which lines are occupied. If you've got more than 40 users, then a PBX will be the best business phone. A PBX may have hundreds of lines and extensions. It also has more business features.
Type of users
Are your users telecommuters/work-from-home employees or do they have stuck-in-the-office jobs? Legacy phone systems (traditional phone lines) may already be enough for office desk jobs, but they could be limiting for workers who need to become mobile frequently. You can always give your employees smartphones to compensate, however, you can rack up a huge phone bill if you do this.
Given these types of considerations, you are able to opt for a cloud-based or hosted PBX which is scalable, flexible, and mobile. Many hosted PBX providers offer:
- 24/7 free technical support
- Advanced features such as Internet fax, virtual voicemail, and toll free numbers
- Customizable call-forwarding options
- Smartphone integration
- Wireless IP phones
All of these features are really easy to add and remove, since hosted solutions aren't determined by physical phone lines. The subscription packages could differ, but the biggest benefits are customizable features, mobility, and more affordable toll free and faxing rates. In the event you manage a small, medium or large business, hosted PBX will be the best business phone for you.
Achieve efficiency with our telephone service providers. We also provide useful information regarding how the business phone service works that will help your business with its communication needs.