Why is the cloud PBX the ideal phone system for business? It is the suitable option since it is able to streamline the business communications part of the company at a lower cost. Using its advanced features, it can manage how a company makes and receives calls, and facilitates smooth communication within and outside the office.
On the other hand, that's only scratching the surface. Aside from fulfilling its objective like a business phone system, it also includes a huge positive effect on building your company's credibility.
How does it do that? Here are two important ways that it enhances your business image:
Advanced PBX Features
Remember the times when PBX telephone systems for business are extremely pricey which only large corporations are able to afford it and apply it to their company? As a result, consumers tie advanced PBX systems towards the image of large companies.
However, with the emergence of VoIP and cloud PBX, advanced phone systems for business are actually within reach of small and medium sized companies. Today, even if your operations are small, you can employ advanced PBX features to your business like:
. Music on hold - Play music while customer is on hold
. Auto attendant - Automatically answer calls and instructs caller about how they can reach the person or department they are looking for.
. Customizable greeting - Project a credible image by customizing the voice message that may greet all callers.
Using these functions, customers can have the impression that you are running an operation that is larger than it actually is.
Improve customer service
One of the best ways to turn new customers to long term customers is by offering good customer service, and the right telephone systems for business can assist you with that by:
. Allows clients to directly contact users through dial-by-name directories.
. Play music or custom messages while caller is on hold.
. Allows callers to leave voicemail messages if the person they're looking for isn't available.
. Makes it easier for your employees to create follow-ups on customers due to the lower call costs.
. Automatically answering all calls to your company and routing it to the right person or department. Your customer will never hear a busy tone again.
. Unifies your company under one business number by letting your company to assign virtual extensions to specific departments and users. Your customers will no longer need to memorize multiple numbers to contact your company.
Gives you a Toll Free Number
Most service providers own a couple of toll free numbers that could be forwarded to their customers. In fact, it's simpler to obtain toll free numbers from these providers because you only need to be a subscriber to order the needed numbers from their website. An excellent toll free number will make your advertising more effective by giving your clients a free method to call your business, thus adding credibility to your company.
And with a toll free number, great customer service, and a robust phone system for your business, your company image will definitely obtain a big boost.
Achieve efficiency with our advance business phone system. We also provide useful information regarding how phone systems for business works that will help your business with its communication needs.