One of many reasons reasons companies pay for telephone systems for business is to increase and improve their customer service efforts. The last couple of decades bore witness to the rising awareness of businesses about after sales support. It is now not enough any more for businesses to only gain a sale, they should strive to help keep those customers with the company and great customer service is the key.
And to offer excellent customer service, businesses invest in robust business phone systems like cloud PBX. In fact, below are some of the ways the cloud-PBX helps companies fulfill their goal to produce excellent customer service.
Virtual phone number
You actually possess two choices; get a toll-free number or a local number. A local number will be great in case your market is focused on a local community in a single state. In case you are targeting a broader market, then a toll free number is the foremost choice as it offers your company much more authenticity by supplying your customers a way to contact you for free.
But regardless of whether you have a local or toll free number, you'll not need to get multiple numbers for your company. You are able to unify your customer service team under one phone number. The cloud PBX phone system for business can accommodate all calls to your number through the auto-attendant.
Auto-attendant
Companies no longer have to hire a worker who can only serve as a dedicated telephone operator. This guide function is now automated with the auto-attendant feature. What it does is answer every call with a company greeting that is customizable. It then instructs the callers about how exactly they could reach the department or employee they're wanting to call before finally routing it based on the caller's choices.
Dial-by-name directory
Callers could also directly dial extensions by accessing the dial-by-name directory feature of this telephone system for business rather than going through the call prompts and through departments to reach the employee they need to call.
Music or messages on hold
Customers will no longer need to hear dead air every time they are placed on hold by the employees. You can either play music on the background to keep them entertained or play useful information regarding your company or your product or service.
Just remember to instruct your employees to keep the hold time to a minimum to stop receiving irate customers. On-hold music are only able to achieve this much so don't try their patience.
Business Voicemail
Give your callers to leave messages if they're unable to talk to any of your employees. Several providers of this business phone system even supply text notifications so that your employees will know in case a voicemail was left to them. After they receive a notification, they're able to access those voice messages from anywhere there is an Internet connection.
Putting forth a solid customer service team is definitely not easy, but getting the right phone system for business is a step in the right direction.
Achieve efficiency with our advance business phone systems. We also provide useful information regarding how business phone system works that will help your business with its communication needs.